Privacy Policy

Who are we

Our website address is: http://grota.pt.

It belongs to the company SERVINATURA, with the brand Grota, telephone 961 381 380, email reservas@grota.pt.

What personal data we collect and why we collect it

When visitors make a reservation on the site, we collect the data shown in the reservation form, and the visitor’s IP address and browser user agent string to help spam detection.

Media

Visitors to the website can download and extract any location data from images on the website.

Cookies

If you make a reservation through our website, you can choose to save your name, email address, and website in cookies. These are for your convenience, so you do not have to fill in your details again when leaving another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

For legal reasons, all guests who do not have Portuguese nationality must be reported to AIMA – Agency for Integration, Migration, and Asylum.

We also share name, address, and tax number with the Portuguese Tax Authority for the purpose of invoice processing.

How long we retain your data

For visitors who make a reservation on our website, we also store the personal information they provide in their guest profile. All users can view, edit, or delete their personal information during the reservation. Website administrators can also view and edit this information.

What rights do you have over your data

If you have made a reservation through this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal, or security purposes.

Where we send your data

Your data goes to Ynnov’s Channel Manager. There it is stored and managed by us. It is kept on file for the legally required accounting period.